At Mujer Balanceada, we are committed to providing resources that are meaningful and valuable. Below are the refund and return terms according to the type of product purchased.
Digital Products
Due to the nature of digital resources—such as devotionals, planners, Bible studies, or courses—all sales are final and non-refundable, unless required by applicable consumer protection laws.
Once your payment is processed, you will receive a purchase confirmation and immediate access to your files. If you experience any technical difficulties accessing or downloading your resources, please contact us — we’re happy to assist you.
Physical Products (Made to Order)
Our physical products—such as notebooks, mugs, and tote bags—are made to order through a third-party provider (Printful). Because of this, we do not offer returns or exchanges due to buyer’s remorse, incorrect size or color selection, or preference changes.
However, you may request a refund or replacement in the following cases:
- The product arrives damaged or with a manufacturing defect.
- You received the wrong item (different from what was ordered).
- The product was lost in transit and confirmed as undelivered by the shipping carrier.
To submit a valid claim:
- Contact us within 14 days of receiving the item (or from the estimated delivery date if the item has not arrived).
- Include a clear photo of the damaged or incorrect product and your order number.
- We will review your case with our production partner and notify you of the next steps.
Not Covered
Refunds or replacements will not be issued in the following cases:
- Incorrect shipping address entered during checkout.
- Wrong item variant (color, size, design) selected by the customer.
- Dissatisfaction with the design or style when the product was made as described on the website.
Updated on July 14, 2025